Reprints and refunds

If we made the mistake, we reprint it free. If the problem was in the file, we'll help fix it, at a reprint price.

We reprint free or refund when

• Pages are missing, out of order, smeared or misprinted compared with your file.
• The wrong paper, size, color setting or binding was used.
• Binding or covers are damaged when you pick up or receive the order.

Not covered

• Typos, layout or content in your file.
• Color that looks different from your screen (screens and printers show color differently).
• Files you approved after we flagged an issue, such as a size mismatch or low resolution.

How to ask. Email orders@cementcityprinting.com within [7] days of pickup or delivery with your order number and a photo of the problem. For damaged shipments, keep the packaging.

Cancellations. You can cancel free until your files are approved; your card hold is released. After printing starts, orders can't be cancelled.

Refunds go back to the original card within 5–10 business days, depending on your bank.